At DreamsTool, we are committed to delivering a reliable and seamless experience with every package you purchase. We take pride in our service quality, and in the rare case that an account within your package does not function as expected, we have a clear and fair refund process in place.
1. Notification of Account Issues
If any specific account in your purchased package is not functioning correctly, please notify us as soon as possible. Timely communication ensures we can address the issue swiftly.
2. Resolution Commitment
Upon receiving your notification, our support team will immediately begin working to resolve the issue. We are committed to fixing any non-functional account within 24 hours of receiving your report.
3. Refund Eligibility
In the unlikely event that we are unable to resolve the account issue within 24 hours, you will be eligible for a refund for the affected account. Refunds will be processed within 7 business days following confirmation that the account issue could not be fixed.
4. Conditions for Refund
Please note that refunds will only be granted if we fail to fix the non-functional account within the stated timeframe. Accounts that are functioning as intended are not eligible for a refund.
At DreamsTool, customer satisfaction is our top priority. If you have any questions or need further assistance, please don’t hesitate to contact our support team at [support@dreamstool.com].
Thank you for choosing DreamsTool, where we ensure your digital experience is smooth and hassle-free!